“A customer wrote: ‘[paste complaint]’.
Craft a reply that feels sincere and empathetic, acknowledges the issue, and offers a helpful next step. The tone should be [describe tone — e.g., warm, professional, casual, etc.]. Avoid sounding scripted.
Before you respond, here’s some context: [insert any relevant insight — e.g., product delay reason, what actions have you taken to address the customer’s problem or concern].”
Follow-up Prompt:
“Now turn that same message into a follow-up email that checks in a few days later and shows care.”
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