“You are a customer experience manager. Write a proactive email to notify customers about an upcoming issue.

Here are the details:

What’s happening: [insert issue, e.g., platform maintenance, price change, service delay]

When it will happen: [insert time/date range or deadline]

Who it affects: [insert segment if relevant]

Why it’s happening: [insert reason if needed]

What customers need to know or do: [insert prep steps or impact]

Tone: [choose: confident, helpful, apologetic, proactive — or describe your brand voice]

Additional support resources [add the name of the resources with links]

Way to contact support [add your preferred channel for offering support]

Structure the message to:

Open with a calm, clear explanation

Frame the change as something that protects or improves their experience

Offer any prep tips, alternatives, or support links

End with a reassuring tone and a clear way to contact support”

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